Frequently Asked Questions

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I think the contractor I hired is not doing a good job on my project. Can the City help me?

If you feel the contractor you hired is doing an improper or poor job, contact the Department of Building and Housing at 216.664.2282 and request that an inspector inspect the project.

From:
Office of Fair Housing & Consumer Affairs
Category:
Building and Housing

Last updated: 03/26/2015 - 11:04am

Q998
What if the contractor failed to pull a permit for work done on my home?

Failure to pull a permit may result in a fine (to the property owner) from the Department of Building & Housing, but not all contractor work requires a permit. For additional information contact the Department of Building & Housing at 216.664.2282.

From:
Office of Fair Housing & Consumer Affairs
Category:
Building and Housing

Last updated: 03/26/2015 - 11:05am

Q1001
What do I need to know when hiring a contractor?

Get estimates from at least 3 contractors to compare prices

Interview each contractor, ask for references, and check them.

If the work is to be done in Cleveland, verify that the contractor is licensed, bonded and insured by calling 216.664.2910

Check with the Better Business Bureau (216.241.7678) for complaints

Avoid oral contracts! Insist on a written contract which includes:

  • contractor’s name
  • address
  • telephone number
  • license/registration number
  • complete description of all work to be done
  • start and end date
  • total price
  • any additions or changes made
  • any warranties including timelines
From:
Office of Fair Housing & Consumer Affairs
Category:
Building and Housing

Last updated: 03/26/2015 - 11:05am

Q1007
I need some home repairs and don't have the money. The contractor told me about a finance company. Is this safe?

Not all loans or lenders are equal, so shop around. The cost of doing business with high-cost lenders can be excessive and abusive. For example, "predatory lenders" target homeowners who are elderly or have low incomes or credit problems. They deceive them about terms or give them loans they cannot repay.

You may be able to receive some assistance or a low interest loan.

From:
Office of Fair Housing & Consumer Affairs
Category:
Building and Housing

Last updated: 04/08/2015 - 6:18pm

Q1011
Are there any City of Cleveland home repair assistance programs that I can apply for?

Some Cleveland seniors and disabled residents qualify for home repair assistance, and those who meet certain criteria may receive home weatherization services.

From:
Office of Fair Housing & Consumer Affairs
Category:
Building and Housing

Last updated: 04/08/2015 - 6:23pm

Q1015
How can I become a Cleveland Police officer?

You must complete these steps:

  • pass a written exam, physical agility test, and drug screening
  • undergo background, psychological and medical evaluations
  • If selected, you begin intensive training lasting 26 weeks, during which you must maintain a grade of 70% or higher

For more information call 216.623.3327 or 216.623.5135, and see the safety careers page.

From:
Police
Category:
Police Recruitment

Last updated: 05/10/2016 - 4:05pm

Q1120
Does the Division of Police offer internships?

The Division of Police offers a limited number of internships per year, however, all 2009 internship positions are filled.

From:
Police
Category:
Police Recruitment

Last updated: 03/02/2015 - 12:28pm

Q1343
What is the purpose of Mayor Jackson's Operations Efficiency Task Force?

The Operations Efficiency Task Force is seeking to create a new model for the way city government operates.

From:
Office of the Mayor
Category:
Operations Efficiency Task Force

Last updated: 03/25/2015 - 12:55pm

Q804
Why is there a need for an Operations Efficiency Task Force?

Because of the City's current economy, government must find new and better ways of providing the best possible services to the citizens of Cleveland. Mayor Jackson's goals for the Operations Efficiency Task Force are to:

  • Achieve and maintain financial stability
  • Improve the efficiency and effectiveness of key city services
  • Develop a "Customer Service Focus"
From:
Office of the Mayor
Category:
Operations Efficiency Task Force

Last updated: 03/25/2015 - 12:55pm

Q805
What will be the focus of the Operations Efficiency Task Force?

The project will focus on improving services across the entire City in stages. Stage One will target four departments that provide direct services. These departments are Public Service, Parks, Recreation and Properties, Public Health and Building and Housing and they are the first being targeted because:

  • They have already started to look at "how work gets done" in and between their departments
  • They represent services with significant cost savings potential
  • They work directly with the public on a daily basis
  • They are already looking at how to save costs

During Stage One, the Task Force will examine how to save money by examining four core processes:

  • Information Technology, or the City's computers
  • Purchasing of services and products
  • Human Resources and Personnel
  • Customer Service
From:
Office of the Mayor
Category:
Operations Efficiency Task Force

Last updated: 03/25/2015 - 12:56pm

Q806

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