Frequently Asked Questions

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What Are the Intended Outcomes of the Task Force?

The group intends to achieve the following:

  • Reduce Operating Costs by at Least 3% by December 2006
  • Enhance City Services by Establishing Performance Indicators and Targets;
  • Increase Employee Productivity with Better Use of Technology; and
  • Improve Customer Service to our External and Internal Customers.
From:
Office of the Mayor
Category:
Operations Efficiency Task Force

Last updated: 03/25/2015 - 12:56pm

Q807
How Will the Task Force be Structured?

Oversight of this initiative will occur through the creation of an Operations Efficiency Council (Task Force), which will be chaired by Darnell Brown, Chief Operating Officer. The various subject related work groups will be established and will consist of employees, community leaders and subject matter experts. The work of the Task Force will be facilitated by the creation of a Program Management Office (PMO). The PMO will be responsible for the day to day operations of the project and will develop and implement all standard operating procedures and processes to ensure the initiative is effectively managed.

From:
Office of the Mayor
Category:
Operations Efficiency Task Force

Last updated: 03/25/2015 - 12:57pm

Q808
How Long Will the Task Force Process Last?

The Operations Efficiency Task Force will operate throughout 2006 (Stage 1) and 2007 (Stage 2) to achieve sustained cost reductions beginning in January 2007. The 2007, the operating budgets for all departments are expected to reflect a 3% continuous cost savings. The cost savings will be obtained as a result of implementing projected operational efficiencies wherever and whenever feasible.

From:
Office of the Mayor
Category:
Operations Efficiency Task Force

Last updated: 03/25/2015 - 12:57pm

Q809
What Level of Participation is Expected from City Departments?

Each department is expected to:

  • With the assistance provided by the Operations Efficiency Task Force, identify opportunities to improve efficiencies and work practices.
  • With the help of skilled and knowledgeable employees, participate with members of the Operations Task Force to recommend changes to the methods in which work is performed and will result in effective and efficient work practices we believe will result in improved customer service and operational savings
  • Adhere to the standardized project management, policies and procedures implemented through the Program Management Office (PMO)
  • Quantify performance improvement measures and targets so there can be an effective determination of the quality of the job performance and a clear accountability for results.
From:
Office of the Mayor
Category:
Operations Efficiency Task Force

Last updated: 03/25/2015 - 12:57pm

Q810
Why is the Operations Efficiency Task Force process important?

This process will enable city government to establish a culture that is "Customer Service Focused", which will:

  • Improve Customer Satisfaction.
  • Challenge the "Status Quo" by developing new and effective work practices
  • Constantly strengthen internal work processes
  • Increase Customer Service (Both internal and external customers)
  • Achieve and maintain Financial Stability
From:
Office of the Mayor
Category:
Operations Efficiency Task Force

Last updated: 03/25/2015 - 12:58pm

Q811
How Will Collective Bargaining Units be Engaged?

Collective bargaining units directly affected by the Stage 1 core process evaluations have already been invited to meet with Chief Operating Officer Darnell Brown. As the remaining CBU's become directly impacted by the evaluative process, they will also be given the opportunity to discuss issues and concerns with Chief Brown.

From:
Office of the Mayor
Category:
Operations Efficiency Task Force

Last updated: 03/25/2015 - 12:58pm

Q812
Is Outsourcing Being Considered as an Option?

The Task Force will examine all possible efficiency opportunities. This may, in some instances, mean evaluating whether the City should provide a certain service, or contract with an agency to do so. It also may include an evaluation to determine whether the City could more efficiently perform services that it currently contracts to private agencies.

From:
Office of the Mayor
Category:
Operations Efficiency Task Force

Last updated: 03/25/2015 - 12:58pm

Q813
Will There be a Training Component to the OETF Project?

Yes, employee training will be included in the OETF project. The key to the success of the OETF is in the sustainability of its improvements. Without training, sustainability is not possible.

From:
Office of the Mayor
Category:
Operations Efficiency Task Force

Last updated: 03/25/2015 - 12:59pm

Q814
How do I contest a parking ticket or a photo infraction?

If you believe that your ticket was issued in error, you have a right to contest the ticket. Full instructions are available on the Parking Violations Bureau website, which is linked to the Municipal Court site here.

From:
Law
Category:
Parking Tickets and Towing

Last updated: 03/02/2015 - 12:28pm

Q870
I think my car was towed by the police. What do I do now?

Contact the Cleveland Police Impound Unit at (216) 623-5079. If the police did tow your vehicle, you will be required to bring documentation and payment with you in order for your car to be released.

From:
Police
Category:
Parking Tickets and Towing

Last updated: 07/14/2016 - 9:07am

Q875

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